Dispute Resolution Policy

Dispute Resolution Policy

At Caliber Grocers, we value our customers and are committed to providing the best possible service. We understand that disputes may arise from time to time, and we are here to resolve them promptly and fairly. This Dispute Resolution Policy outlines our procedures for handling disputes related to our products and services.

1. Contact Customer Support: If you encounter any issues or have concerns related to your order, our products, or our services, we encourage you to first contact our Customer Support Team. You can reach out to them via phone at 888-827-4472 or by emailing us at admin@calibergrocers.com. Our dedicated team will make every effort to address your concerns promptly and provide assistance in resolving the issue.

2. Providing Information: When contacting Customer Support, please be prepared to provide the following information:

• Your contact details
• Order number (if applicable)
• A clear description of the issue or dispute
• Any relevant supporting documentation or photos

3. Resolution Process: Our Customer Support Team will thoroughly review your case and investigate the matter. They will work diligently to find a fair and satisfactory resolution. This may include offering replacements for defective or spoiled items, addressing concerns about non-food products, or resolving other service-related issues.

4. Escalation: If, for any reason, you are not satisfied with the resolution provided by our Customer Support Team, you have the option to escalate the dispute. In this case, your case will be reviewed by a senior member of our team who will conduct a further assessment and work to find an equitable solution.

5. Mediation and Arbitration: If the dispute remains unresolved after going through the above steps, both parties may agree to mediation or arbitration. Mediation involves a neutral third party facilitating communication and negotiations to help reach a resolution. Arbitration involves submitting the dispute to an independent arbitrator whose decision is binding.

6. Legal Action: If mediation or arbitration does not lead to a resolution, either party may choose to pursue legal action as a last resort. Caliber Grocers will cooperate fully with any legal proceedings as required by applicable laws and regulations.

7. Fair and Impartial Resolution: Throughout the dispute resolution process, Caliber Grocers is committed to being fair, impartial, and transparent. We aim to address your concerns promptly and in accordance with our policies and applicable laws.

8. Communication: We will keep you informed about the progress of your dispute resolution and provide regular updates on the status of your case.

We encourage open and constructive communication during the dispute resolution process to ensure a satisfactory outcome for all parties involved. Our goal is to resolve disputes amicably, professionally, and in a manner that upholds our commitment to customer satisfaction.

For any questions or assistance with disputes, please contact our Customer Support Team at 888-827-4472 or email us at admin@calibergrocers.com.

Caliber Grocers reserves the right to update or modify this Dispute Resolution Policy as needed to ensure it aligns with our ongoing commitment to customer satisfaction and complies with relevant laws and regulations.