Refund & Return Policy
Refund and Replacement Policy
We at Caliber Grocers are committed to providing our customers with the highest quality products. While we strive to ensure that every item we offer meets your expectations, we understand that there may be instances where you receive a defective or spoiled item. In such cases, we are happy to offer a replacement for the item in question. However, please note that we do not offer refunds for food items unless they are defective or spoiled.
Replacement for Defective or Spoiled Items:
If you receive a food item that is defective, spoiled, or otherwise not in the condition you expected, please follow these steps to request a replacement:
Contact our Customer Support Team: Please reach out to our Customer Support Team within [X days] of receiving the item. You can contact them via [email/phone number/live chat], and they will guide you through the replacement process.
Provide Details: When contacting our Customer Support Team, please provide the following information:
- Your order number
- A clear description of the issue with the item
- Supporting photos (if applicable) to illustrate the problem
Verification: Our team will review your request and may ask for additional information if necessary to verify the issue.
Replacement Process: Once your request is approved, we will process a replacement for the defective or spoiled item. The replacement item will be sent to the same address as your original order.
Please be aware that for hygiene and safety reasons, we cannot offer refunds for food items unless they are defective or spoiled. We take great care in handling and packaging our products to ensure they reach you in excellent condition. However, if you have any concerns or encounter any issues with your order, please do not hesitate to contact us, and we will do our best to resolve the matter promptly.
Cancellations and Returns:
If you wish to cancel an order or return non-food items, please refer to our Cancellation and Return Policy, which can be found on our website.
If you have any questions or need further assistance, please contact our Customer Support Team at firstname.lastname@example.org or call 888-827-4472. We are here to assist you and ensure your satisfaction with our products.
Thank you for choosing Caliber Grocers. We appreciate your understanding of our refund and replacement policy, which allows us to continue providing you with high-quality products and exceptional service.